Repair and Restoration
With over 25 years experience in doll/ teddy bear restoration and repairs, you know your little friend is in safe hands.
Follow our simple steps below to get started. If you have any further questions please see our FAQ section or alternatively you can contact us here.
Recommended Wrapping Guidelines
Please read the following guidelines for wrapping dolls, bears and other objects to send to us.
Wrapping Dolls
Doll's mechanical eyes are particularly prone to breakage during house moves or shipping. Eyes that open and close need to be secured by placing cotton wool over each eye (in the open or closed position) and taping around the head with tape that doesn't damage the dolls hair or permanently mark the surface of the doll's head. If the head is off the doll then please stuff the head to avoid damage to the eyes.
Use twice the volume of the doll in bubble wrap to make sure she doesn't bounce around in a box. If you can find a stout cardboard box then put the wrapped doll in it and send it special delivery to us.
We do NOT recommend putting your doll in a box surrounded by polystyrene beads. This is because the doll will make its way to the bottom of the box during transit and won't have any protection from the Post Office throwing it about.
Wrapping Teddy Bears and Animals
Any bear with movable joints and glass eyes can be damaged in transit if not wrapped carefully. Make sure that the animal's head is wrapped well by putting cotton wool over the eyes and taping around the head with tape that won't damage the fur. Then wrap the animal in twice its volume of bubble wrap and send it to us special deliver. Please make sure that you constrain the limbs if they are jointed if you are posting it in a box.
How much will this cost me?
We are very competitively priced, but please bear in mind that costs can vary greatly depending on the nature of the repair work. To help you get a better understanding of the costs you can click here for example doll and teddy bear repair prices.
We also offer a free online estimation service here, but remember to fill out the form with as much detail as possible!
Alternatively you can post your doll to us and we will perform a free estimation of repair costs.
We require all payment up front prior to surgery.
Get Started here...
Step 1: Send us your doll or teddy
- Firstly you will need prepare your doll or teddy for shipping to us. Please read the important wrapping guidelines to the right.
- You can download our doll and teddy repair form here to help us get a better understanding of what repair work is required.
- It is a good idea to post your doll or teddy by recorded delivery, to ensure it arrives with us safely.
- Click here for our postal address
Step 2: We estimate the repair cost.
Our Free Estimation Service ensures you know exactly how much the repair work is going to cost you before we begin. If you are not happy to pay the required amount we will happily return your doll/ teddy (We normally charge £8.60 to UK addresses for returning items).
Remember! We don't begin any repairs until you have agreed on the cost for surgery.
We may be able to perform an online estimation without the need to send your doll or teddy. Click here if you would like an online estimate for the cost of your doll and teddy repairs.
Step 3: Payment
We require payment up front before we can begin surgery.
Step 4: Surgery: restoration and repair
Our highly experienced professional doctors will perform delicate and precise surgery on your little doll or teddy. Depending on the nature and extent of restoration required, your doll / teddy will usually be fully recovered and ready to be returned to you within a couple of weeks.
Step 5: We ship your doll/ teddy back to you
Your doll or teddy is carefully wrapped and shipped back to you by special recorded delivery
Step 6: Years of pleasure and enjoyment
With your special little friend back in your arms, you will have many years of enjoyment together.